Refund restrictions

Remember our cable TV refund of $43.19? (see 11-21-07). After wondering where it is, I am now being told that it takes 6-8 weeks to process after closing the account! The CSR expedited my refund, but the amount they sent to me was $25.19, $18 less than what I was told on the phone. Why? They supposedly credited it to my bundled package (after I specifically requested a check, and not credit). Furthermore, they are currently airing commercials about upgrading one’s package. This is the way I see it: if they can’t get my bill right and are chintzy with my refund, I will simply ignore the commercials and turn the channel, regardless of what superstar they've paid to create a jingle endorsing their product or service.