Attentive customer service still exists in this economy

Like millions of Americans, I am trying to file taxes on the early side. I realized I was missing my December 2008 AmEx statement, so yesterday I called to re-order it. However, I forgot the precise date that I was missing, so the Customer Service Representative told me to call back tomorrow and that there would be a $5 replacement fee. I called back on Saturday, verified that it was indeed the December statement. John, the CSR, commented that a customer for 17 years should not have to pay the $5 fee. Wow! I offered to compliment him to his Supervisor, but he declined and wished me a blessed day. God bless you, too, John. Saved $5.